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Shipping & Delivery

All designs are custom made-to-order just for you! Since we rarely have stock on hand, after your payment has cleared, please allow up to 3-6 weeks for your order to arrive. Large wholesale orders can take up to 6-8 weeks depending on the size of the order.

More time may be needed for delivery during Valentine’s Day, Mother’s Day and the Christmas shopping seasons. However, we will do our very best to get orders out as fast as possible.

PLEASE NOTE- Unfortunately, once shipped we cannot control how fast the US Postal Service gets your order to you. We are also not responsible if your package gets lost.

Domestic Shipping

We ship via US Postal Service priority mail with tracking. You will receive your tracking number via email.

International Shipping

We are happy to ship internationally via USPS priority mail. All international orders are subject to additional shipping charges ie: taxes, tariffs, and duties placed by that country. All fees will be paid for by the customer at the time of delivery.

Once your design is custom made, international shipping typically takes anywhere from 2-4 weeks. Unfortunately we cannot track international orders.

If buyer refuses delivery of shipment, the buyer is responsible for payment of all return taxes and duties which will be charged to the buyer’s method of payment. Shipping fees are not refundable for refused or undeliverable shipments.

PLEASE NOTE- We cannot control how fast the USPS gets your package to you nor are we responsible if your package gets lost you will need to contact USPS for such an issue.

Shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Refunds & Exchanges

If you are not satisfied with your order, please contact us within 7 days of receiving your package. We will provide you with a return authorization code. The customer is responsible for return shipping costs.

We want the full satisfaction of all our customers. However, “custom” orders will not be refunded. If we made an error, we will be happy to fix it ASAP and will gladly refund the return shipping fees.

We cannot remake or partially refund without return of the original piece.

*Merchandise returned must be securely packaged with the original invoice and tags attached. Only unworn and undamaged pieces may be returned. We reserve the right to refuse items that appear damaged, altered, or show signs of wear and such items will be returned to the customer at their expense. Teresa Rodriguez Designs is not responsible for any loss or damage incurred on return shipments.

Please allow up to 14 business days (Monday-Friday) for your return to be processed. This does not include Federal US Holidays.

Any questions or concerns, contact us at:

Sales@TeresaRodriguezDesigns.com

Items Purchased At Other Locations

Items purchased at stores selling our designs cannot be returned to TeresaRodriguezDesigns.com

Cancellations

Once an order is placed it is considered a binding agreement and cannot be changed or cancelled.

Wholesale Orders

We are thrilled that you like TR Designs and would like to partner with us!

First we need to put your contact information into our system. Then we’ll call you to learn more about your business, assist you in shopping our line and build the right assortment for your clients.

Please complete our form at the bottom of this page under "Wholesale". Following submission of the form, we will set up your account then call you to begin selecting the designs your clients will love. For any questions, please feel free to contact us at: 

Sales@TeresaRodriguezDesigns.com

Thank you for your interest! We’ll be in contact soon!

Tarnishing

Sterling silver naturally tarnishes due to humidity, perfumes, lotion, excess sweat, etc. A polish cloth can be purchased at a hobby or jewelry store. Also, storing your piece in an airtight plastic container or bag will also reduce tarnishing.

Payment

We accept all major credit cards: Visa, MasterCard, Discovery, American Express, as well as, PayPal on a secure payment gateway.

Privacy Policy

Teresa Rodriguez Designs will NEVER sell or rent any of your information to any third party.

Broadly speaking, we use personal information for purposes of administering our business activities, providing
customer service and making available other products and services to our customers and prospective customers.
Occasionally, we may also use the information we collect to notify you about new services and special offers we think
you will find valuable. The lists used to send you product and service offers are developed and managed and
designed to safeguard the security and privacy of our customers' personal information.
 
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web
site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This
information assists us to design and arrange our Web pages in the most user-friendly manner and to continually
improve our Web site to better meet the needs of our customers and prospective customers. This information is collected on an
aggregate basis. None of this information is associated with you as an individual.
 
 In addition, we utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from
unauthorized access or disclosure and accidental loss, alteration or destruction.
 

Thank You!

We are honored that you are shopping with us! Please email us with any questions as we always want to serve you better!

Sales@TeresaRodriguezDesigns.com